Refunds, in plain language.

Pro payments are not refundable. Every centre gets 14 days of full Pro at no charge, with no card taken, before paying anything — that is the time to decide whether KidzOffice is right for you.

Cancelling stops the next charge, and you keep Pro until the end of the period you have paid for. How to cancel is in the cancellation policy.

If the charge was our mistake, we refund it in full. That means any of the following:

• you were charged twice for the same period;
• you were charged after we had confirmed your cancellation;
• you were charged an amount that does not match your plan and staff accounts;
• a fault on our side kept your centre out of Pro for a substantial part of a paid period — we refund or credit that part.

Write to support@kidzoffice.appwith the centre’s name and the date of the charge. Once we have confirmed it, the refund reaches the card that paid within 10 business days.

Nothing in this policy limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other law that cannot be excluded.

When a parent pays a centre’s invoice by card through KidzOffice, that is a payment to the centre. Whether to refund it, and how much, is the centre’s decision under its own fee agreement with the parent. A parent who wants a refund of school fees asks the centre first.

When a centre instructs us to refund a payment, we return the amount it instructs to the card that paid, and the parent receives that amount in full. KidzOffice does not decide school-fee refunds and cannot refund a fee payment without the centre’s instruction.

Every refund goes back to the payment method that was charged, through Paystack — never to a different card, account or in cash. We process a confirmed refund within 10 business days; your bank may take a few more days to show it.

Terms of service.